TERMS AND POLICIES

Payment

 

I accept all sorts of payment methods – paypal, bank transfers, money orders, and credit cards.

All payments must be cleared before I start making the design you have paid for.

 

 

Shipping

 

Responsibility for customs and taxes is on the buyer, please check these before you purchase.

All of my designs are sent by insured express mail worldwide, for most destination it takes 4-7 business days to arrive excluding customs delays.

It is possible to upgrade to Fedex shipping for 95$ for US residents or 135$ for none US residents, this option is available on checkout.

Please note that if you choose to send your parcel to a work place or an apartment building the insurance expires once it is signed for by anyone receiving it.

All my designs are packed in my own design, special wooden gift boxes – strong enough for shipping and

pretty enough to use as a gift box

For a shipment in Israel you must select ‘Expedite shipping’ at checkout.

 

Our Return Policy

 

Your complete satisfaction with your purchase is top priority for us.

If for any reason you would like to return or exchange an item you have purchased we offer a 14 days return policy.

The refund for an order will be processed only once the item has arrived back to our facility and was approved to be in it’s original condition.

The refund will be of 90% of the item cost.

Return shipping is under the buyer responsibility and any charges, taxes or customs that will apply to the return shipping will be deducted from the refund amount.

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, in their original package and shipped within 14 days.

Insuring returned parcels is the responsibility of the customer, if a parcel is lost or stolen we will not be able to refund.

 

 

Non-Refundable Items

 

Custom engraved jewelry items may not be returned for refund.
All custom engraved rings may be returned for credit, however engraving fees are non-refundable.
Special orders are final sales and are not eligible for return. Returns without pre-approval, and improperly or uninsured packages will be refused upon receipt.
Returns with missing paperwork or product will not be processed.

 

 

Cancellations Or Changes Of An Order

 

If you would like to change or cancel an order please contact us as soon as possible.

We will attempt to accommodate order changes to the extent possible prior to shipping confirmation.

A charge of up to 10% of the purchase may occur according to the original order status upon cancelling or changing the order (if you let us know within 48 hours the return/cancel will be in full).

Some changes may cause delays in shipping your order.

 

Privacy Policy

 

Your privacy is important to us, our commitment to you is to respect and protect the privacy and information you provide to us.

We may use the information you provided to us in order to send you a promotional emails which you can unsubscribe at any time.

We will not share any of your personal information with any external companies.

 

 

Policies and FAQs

 

Custom orders are most welcome, feel free to ask for any item with any adjustment or anything else you want me to make, I enjoy creating and love challenges.
Wholesale & consignment is also possible depending on the item.
feel free to ask anything else

 

PLEASE NOTE – all rings are priced up to size 10.
Any ring size 10 or over will be priced individually, please contact me for a price offer.