TERMS AND POLICIES

 

Payment

 

We accept most payment methods – paypal, bank transfers, money orders, and credit cards.

All payments must be cleared before we start making the design you have paid for.

 

Custom Engraving

We use advance laser equipment for accurate engravings.
You can select the font and phrase and we will engrave it for 5$ per letter.
Some designs may have thin bands or complex interiors that pose a limit for engraving, please contact us with any question.

 

Shipping

 

Responsibility for customs and taxes is on the buyer, please check these before you purchase.

All of our designs are sent by insured express mail worldwide, for most destination it takes 4-7 business days to arrive excluding customs delays.

It is possible to upgrade to Fedex shipping for 95$ for US residents or 135$ for none US residents, this option is available on checkout.

Please note that if you choose to send your parcel to a work place or an apartment building the insurance expires once it is signed for by anyone receiving it.

All our designs are packed in our own design, special wooden gift boxes – strong enough for shipping and

pretty enough to use as a gift box

For a shipment in Israel you must select ‘Expedite shipping’ at checkout.

 

Our Return Policy

 

Your complete satisfaction with your purchase is top priority for us.

If for any reason you would like to return or exchange an item you have purchased we offer a 14 days return policy.

The refund for an order will be processed only once the item has arrived back to our facility and was approved to be in it’s original condition.

The refund will be of 90% of the item cost with a minimum charge of 140USD.

Return shipping is under the buyer responsibility and any charges, taxes or customs that will apply to the return shipping will be deducted from the refund amount.

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, in their original package and shipped within 14 days.

Insuring returned parcels is the responsibility of the customer, if a parcel is lost or stolen we will not be able to refund.

 

Non-Refundable Items

 

Custom engraved jewelry items may not be returned for refund.
All custom engraved rings may be returned for credit, however engraving fees are non-refundable.
Special orders are final sales and are not eligible for return. Returns without pre-approval, and improperly or uninsured packages will be refused upon receipt.
Returns with missing paperwork or product will not be processed.

 

 

Cancellations Or Changes Of An Order

 

If you would like to change or cancel an order please contact us as soon as possible.

We will attempt to accommodate order changes to the extent possible prior to shipping confirmation.

A charge of up to 10% of the purchase may occur according to the original order status upon cancelling or changing the order (if you let us know within 48 hours the return/cancel will be in full).

Some changes may cause delays in shipping your order.

 

Privacy Policy

 

Your privacy is important to us, our commitment to you is to respect and protect the privacy and information you provide to us.

We may use the information you provided to us in order to send you a promotional emails which you can unsubscribe at any time.

We will not share any of your personal information with any external companies.

 

 

Policies and FAQs

 

Custom orders are most welcome, feel free to ask for any item with any adjustment or anything else you want me to make, we enjoy creating and love challenges.
Wholesale & consignment is also possible depending on the item.
feel free to ask anything else

 

Allergies and sensitivities

Please note that, unless indicated or agreed otherwise, all white gold jewelry contain a certain amount of nickel.
If you are aware of any sensitivity we recommend choosing platinum, other gold colors or consult with us before ordering.
Any other sensitivity that have requires prior consultation before ordering.

 

Care and maintenance of your jewelry

Most items can easily be cleaned and maintained at home.
-If you order an item that contains opals please be aware it is a sensitive stone that may chip or break if hit directly by a hard object.
Opals are also sensitive to chemicals and certain fluids, please avoid applying creams and liquids on them.
-Pearls are sensitive to scratches, chemicals and creams (like perfumes) that can ruin them.
-Rhodium plating that is used for some white gold jewelry may start fading after a while depending on how you use your jewelry but can be easily renewed by a qualified local jeweler.

 

Sizing

Sizes displayed on our website are standard US sizes.
It is important to get measured by a professional jeweler or with professional measuring tools before ordering to get an accurate size.
For rings and bands 4mm wide or wider you need to measure for a wide band that is often slightly larger than a thin band.
A wide band’s size is measured by the inner diameter.

Standard Fit Rings – When placed on a jeweler’s mandrel, the lower edge of the ring that meets the mandrel indicates the ring size.

Comfort Fit Rings – When placed on a jeweler’s mandrel, the middle ring that meets the mandrel indicates the ring size.

 

Please note that some designs cannot be resized because of how they are made (mostly designs with a 360 pattern) and would need to be remade if the size is wrong, if you have any doubt please contact us before you order.

Most of our engagement rings can be resized locally by a qualified jeweler, please check with us before you order to verify that.

 

PLEASE NOTE – all rings are priced up to size 10.
Any ring size 10 or over will be priced individually, please contact me for a price offer.

All of the above policies are relevant for orders made on this website only, if you purchase on any other venue please check policies that apply to it.

Read More

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.
Cookies settings
Accept
Privacy & Cookie policy
Privacy & Cookies policy
Cookie name Active

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
Save settings
Cookies settings